Xbox 360 Forums | Xbox Live, Hosting and Parties

XBOX Live MTU Failed

6403 Views 34 Posts Xbox Live, Hosting and Parties

Kudos: 96

All of a sudden (literally) my xbox is failing to connect to xbox live; stopping at MTU in the Connection Test.

IT was working fine yesterday, nothing has (seemingly) changed. I have no idea what has caused this or how to fix it.

I am using a Thomson 530 Speedtouch ADSL Modem. This is extremely frustrating!

Any help, advice or ideas are all GREATLY appreciated.
Thanks guys
-hexy

ETA: NEVER MIND! I managed to discover that XBOX Live is down for maintenance today! Apparently MTU failures are common during down time!

PHEW!

30/09/2008

Hervey Bay, QLD

Kudos: 15,218

Loupek

from www.xbox.com/
Connection Tests: Maximum Transmission Unit (MTU)

This test confirms that your network has a sufficient Maximum Transmission Unit (MTU). MTU is a setting on your router or gateway that can affect network performance; the MTU diagnostic test will tell you if your router or gateway's MTU is too small.

The MTU determines the largest datagram (a self-contained packet of information) that an IP interface can transmit. The larger the permissable datagram for your router or gateway, the faster the data throughput.

Thus: the larger the datagram, the better the gaming.

Xbox Live requires a minimum MTU setting of 1364, so your router or gateway's MTU must be greater than or equal to 1365. If it's less than 1365 you won't be able to connect to Xbox Live.

If your console does not pass this test, you will not be able to sign in to Xbox Live. In this case, change the MTU setting on your router or gateway to a value of 1365 or greater (see the documentation that came with your device for details).

If you change your MTU setting and your console still fails this test, call 1-800-555-741 for help.

30/09/2008

Canberra, ACT

Leave a comment

Kudos: 82

JoNo27

Isnt there upgrades or something today???

30/09/2008

melbourne, victoria

Kudos: 15,218

Loupek

not sure when the update is taking place, but it shouldn't effect the MTU

30/09/2008

Canberra, ACT

Kudos: 96

hexvenus

Loupek said: not sure when the update is taking place, but it shouldn't effect the MTU

Apparently it does

Found on another site that mentioned MTU Failures are a common issue during down time.

Thanks for your replies

JoNo27 said: Isnt there upgrades or something today???

Yes there is, but of course I didn't realise that til just now

30/09/2008

Hervey Bay, QLD

Kudos: 15,218

Loupek

good news and welcome to the site mate

30/09/2008

Canberra, ACT

Kudos: 4,541

BarraCuda

XBOX is updating today, for 24hrs, aND HAS JUST COME BACK ONLINE SO GO TRY AGAIN SHOULD BE ABLE TO CONNECT AND GET THE LIVE UPDATE.

sorry about caps

ADMIN: Do not double post

30/09/2008

Melbourne

Kudos: 1,163

upittytube

woow they did send a message to every one who has xbox live that there was no xbox live for monday

30/09/2008

Collaroy, Sydney

Kudos: 1,035

dexsmith99

my xbox has the same problem Xbox.com is online now but its says my xbox live isnt

30/09/2008

Newcastle, New south Wales

Kudos: 1,045

Weapon

Yeh i can't connect...

30/09/2008

Sydney, NSW

Leave a comment

Kudos: 8,122

vblade

It ain't back up yet anyway. Curious to see that zune.net says it would be down for 48 hours

30/09/2008

Toowoomba, QLD

Kudos: 6,514

Frazerc83

yeh i can't connect either

30/09/2008

You broke the rules!

Kudos: 8,696

McQueen

BarraCuda said:JUST COME BACK ONLINE SO GO TRY AGAIN SHOULD BE ABLE TO CONNECT

Why would you say that and hurt my feelings?

30/09/2008

Sydney, NSW

Kudos: 1,203

Postie0021

You wont be able to get online till 8:00pm

30/09/2008

Wagga, NSW

Kudos: 4,315

xCaRmiNEx

xbox sites back up so maybe you can sign in go check as mines getting repaired!

30/09/2008

QUEENSLAND

Kudos: 4,417

barkley

why does it have to update today i bought all the stuff to set up xbox live today and my MTU is failing GRRRRRRR well does anyone know where i can check if mine is fast enough?

30/09/2008

Thank you for helping us help you help us all. North East Victoria

Kudos: 51,536

Milky

Mine is failing too...

Postie0021 said: You wont be able to get online till 8:00pm

Where did you hear this?

30/09/2008

come on, i only want a cuddle!

Kudos: 2,728

zobile10

The maintanence is taking longer than expected

30/09/2008

melbourne

Kudos: 36,264

Rashy

Milky said: Where did you hear this?

He heard it here;

www.my360.com.au/

Rashy said: Hmm interesting. I just found this on www.xbox.com/
On September 29 Xbox LIVE will be unavailable from 8.01 PM and will restart at 7:59 PM on September 30.
Can anyone vouch that it's back up?

Milky said: Where did you hear this?

30/09/2008

Sydney

Kudos: 4,315

xCaRmiNEx

its back i have friends online!!!

30/09/2008

QUEENSLAND

Kudos: 4,417

barkley

mine still isnt working!!! god dam how can i check my mtu speed?

30/09/2008

Thank you for helping us help you help us all. North East Victoria

Kudos: 38

ConsolePal

I've got this problem on a customers xbox. my network & internet connection is set to 1500 MTU. the 360 is connecting to the network and internet fine, but won't go onto xbox live.

Test failed screen indicates, network does not have sufficient MTU setting of 1364 minimum.

any tips? (could this be a banned xbox live console)

27/01/2010

www.consolepal.com.au aka "vyma100" from myps3.com.au